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Cancellation & Modification Policy

1. MODIFICATIONS

The following charges apply to any amendment to the content or arrival dates of purchased services, subject to availability and any applicable rate differences:

  • More than 31 days before arrival: No charge
  • 30-15 days before arrival: €20 handling fee per modified service
  • 15 days or less: No modifications or amendments permitted

If the newly requested services or dates are of higher value, the traveler shall be charged the price difference. If they are of lower value, Greca Travel will refund the difference, excluding any non-refundable components.

Where airline or train tickets are included, the traveler is solely responsible for any charges imposed by the carrier for changes, including but not limited to rescheduling, rerouting, or name corrections.

The following handling fees apply per segment and per person for accepted modifications:

  • Intercontinental flights: €20
  • All other flights: €10
  • Train tickets: €10

The classification of a flight as intercontinental is determined based on the geographic location of the departure and arrival airports.

Updated travel vouchers (for modifications) or refund documents (for cancellations) are issued once per week, on Wednesdays.

2. CANCELLATIONS – GENERAL CONDITIONS

All cancellations must be submitted in writing by email.

A cancellation shall be deemed effective on the date it is received by Greca Travel during normal business hours. Requests received outside business hours shall be considered received on the following business day.

All packages and cruises are subject to a non-refundable handling fee of €49 per person, applicable regardless of the cancellation date.

Any applicable cancellation charges must be settled prior to the issuance of refund documentation.

Refunds, where applicable, are processed using the original payment method and issued once per week on Wednesdays, or the next business day if Greca Travel’s headquarters are closed.

3. STANDARD LAND-BASED PROGRAMS – CANCELLATION FEES

Cancellation charges are calculated as a percentage of the total program price, excluding non-refundable services:

  • More than 60 days before arrival: No cancellation penalty (only the €49 handling fee applies)
  • 59–46 days before arrival: 20% of total price + €49 handling fee
  • 45–31 days before arrival: 35% of total price + €49 handling fee
  • 30–16 days before arrival: 60% of total price + €49 handling fee
  • 15 days or less before arrival or no-show: 100% of total price

4. PRODUCTS WITH SPECIFIC CANCELLATION TERMS

The cancellation policy outlined in this document constitutes the standard cancellation framework applicable to Greca Travel programs.

However, certain product categories may be subject to different cancellation conditions, which may include shorter free cancellation periods, stricter penalties, or fully non-refundable terms. Where a product is subject to specific cancellation terms, such conditions will be clearly indicated in the product description page.

In such cases, the specific cancellation conditions displayed for the individual product shall prevail over and replace the general cancellation policy stated herein.

Example: Free up to 48 hours before arrival. If you cancel less than 48 hours before, the product is non-refundable.

By proceeding with the booking of such products, the traveler and/or partner expressly acknowledge and accept the specific cancellation terms applicable to that service.

5. AIRLINE & TRAIN TICKETS – SPECIAL CONDITIONS

All airline and train tickets included in any Greca Travel program are non-refundable and subject to a 100% cancellation charge from the moment of issuance, unless otherwise expressly stated in the product description.

This condition applies regardless of the cancellation date of land-based services.

The following handling fees apply per segment and per person:

  • Intercontinental flights: €20
  • All other flights: €10
  • Train tickets: €10

6. CRUISES

Unless otherwise specified by the cruise operator (whose terms shall prevail), the following cancellation fees apply:

  • Up to 90 days before departure: No charge
  • 89–60 days before departure: Loss of deposit (250€-500€ per cabin, according to cabin type and cruise duration)
  • 59–30 days before departure: 50% of the cruise fare
  • 29 days or less before departure or no-show days prior: 100% of the cruise fare

7. HOTEL-SPECIFIC CONDITIONS

Where travelers select accommodation from multiple hotel options, the cancellation conditions applicable to the chosen hotel will be clearly displayed during the booking process.

These hotel-specific conditions supersede the general package cancellation terms.

Travelers are strongly advised to review them carefully before completing their purchase.

8. INSURANCE & RISK COVERAGE

Greca Travel includes Health and Cancellation Insurance covering up to 100% of the trip price in cases of hospitalization, death of the policyholder or a direct relative, or other insured unforeseen events.

Optional enhanced insurance plans may be purchased during the booking process for broader coverage, subject to the insurer’s terms and conditions.

9. SPECIAL CAMPAIGNS – EXCEPTION TO STANDARD TERMS

For F.I.T. and B2B bookings confirmed as part of special campaigns, promotions, or negotiated offers (including but not limited to Black Friday or limited-time sales), the specific cancellation and refund terms agreed for each campaign shall apply. These campaign-specific conditions shall supersede and replace the general Cancellation & Modification Policy outlined above, regardless of the cancellation date or reason. By confirming a booking under a special campaign, the partner and traveler expressly acknowledge acceptance of the applicable campaign terms.

10. REFUND PROCESSING

Approved refunds will be issued using the same payment method originally used for the booking. If this is not possible (for example, if the payment method is no longer valid), an alternative solution will be arranged.

Refunds are processed once per week, every Wednesday, or on the next business day if our headquarters are closed.

Please note that the time required for the refunded amount to appear in the traveler’s account depends on the bank or payment provider and may vary accordingly.

The refunded amount will reflect any applicable cancellation fees, administrative charges, non-refundable services, or supplier-imposed penalties, in accordance with this policy or the specific product conditions.