Our Terms & Conditions

Our packages do not include airline tickets, unless explicitly stated under "Included in this tour."

Greca offers different types of travel packages, and the way accommodations are handled depends on the structure of each package. You will always be informed about the included lodging during the booking process, either through pre-assigned options or customizable selections. In packages where the hotel is customizable, this will be indicated in the destination with the label “Choose your own hotel.”

a. Fixed packages (Group services with fixed departures)

In these packages, accommodations are pre-assigned to ensure the smooth execution of the itinerary. They usually include destinations like Olympia, Delphi, or Meteora, where group tours follow strict schedules. Hotels included can be reviewed in the “Accommodation” section during booking. The default option shown is the lowest available category, but you may upgrade to a higher one before confirming your reservation.

b. Semi-customizable packages

Some packages allow hotel selection in certain destinations, while others (usually with group services) include pre-assigned hotels. In customizable segments, you can choose the property that best fits your preferences. In non-customizable segments, you may still upgrade the hotel category.

c. Fully customizable packages

In these flexible itineraries, you may choose your hotel in each destination from a curated selection or let Greca pick for you. Each option includes detailed information on services, location, and cancellation policy to help you make an informed decision. Prices shown include all applicable taxes and fees. In rare cases, hotels located outside standard transfer zones may incur additional charges, which will be clearly indicated before confirming your reservation.

Hotel location and transfer conditions

When choosing hotels through Greca’s customizable packages, you may select properties outside the city center. Keep in mind that lodging in hotels beyond standard transfer areas may involve additional costs for transfers to/from airports or train stations, as well as for pickup/drop-off services associated with excursions or guided visits. These charges reflect the extended distances and logistical complexity. Each destination may define “city center” differently. Specific notes on the hotel selection page will indicate distance limits (e.g., “hotels located more than 5 km from Athens city center”). If your hotel lies outside the standard pickup area for a scheduled tour, you may be required to reach a designated central meeting point on your own.

Hotel standards

All accommodations meet the official classifications of their respective countries. Greca selects properties based on a combination of quality, service, location, and value. Our team regularly inspects associated hotels to ensure consistency and guest satisfaction. All accommodations meet the official classifications of their respective countries. Greca selects properties based on a combination of quality, service, location, and value. Our team regularly inspects associated hotels to ensure consistency and guest satisfaction.

The hotel ratings displayed on our website are provided directly by each property. Greca Travel is not liable for any discrepancies between the published rating and the actual standards encountered during the stay.

Room types and meals

Unless stated otherwise, reservations include standard rooms with private bathrooms. You may request upgrades or special room types during the booking process. Packages that include accommodation generally also include breakfast unless explicitly excluded.

Seasonal Availability and Alternative Accommodations

In certain destinations, particularly islands, remote areas, or highly seasonal destinations, hotel availability may be limited during specific periods of the year. While Greca will always make every effort to confirm the accommodation category selected by the traveler, availability constraints may occasionally require alternative arrangements.

In such cases, Greca reserves the right to substitute the originally selected accommodation with another property that offers a comparable level of comfort, service, location, and overall travel experience. Due to differences in local hotel classification systems and destination-specific standards, the replacement property may not always carry the same official star rating or category as the accommodation originally selected.

Substitutions and force majeure

Greca reserves the right to substitute any hotel with another of equal or superior category if required by operational needs. If local tax regulations or conditions change, Greca allows a grace period of up to 90 days before updating published prices.

Any substitution will be made in good faith and with the objective of maintaining the quality and value of the travel experience. Whenever possible, travelers will be informed in advance of any significant changes.

As specified in the itineraries, these include assistance and/or transportation.

The maximum waiting time at airports is 90 minutes from the flight’s arrival time, and 45 minutes at ports and train stations. At hotels, the waiting time is a maximum of 10 minutes.

The transfers included in each booking are shared, without exception, among the travelers listed under the same booking code or reference number.

In order to reduce CO₂ emissions and the environmental impact generated by tourism, Greca Travel may use the same vehicle for other travelers following the same route, even if they are booked under a different reservation code.

In case of flight cancellations, transfers can be rescheduled at no cost if notification is received at least 6 hours prior to the scheduled arrival time. Otherwise, the service will be considered non-refundable.

Meals are included only when explicitly stated under the "Included" section of each tour, or if you choose a hotel option that includes them.

Tours are operated in air-conditioned vehicles with professional drivers and local or licensed guides, depending on the tour and destination.

The order of visits and activities during the itineraries may vary depending on the tour start date. In all cases, the services and visits indicated as included in each booking will be guaranteed.

Unless otherwise specified, the following are not included:

• Hotel or tourist taxes
• Airline tickets and airport taxes
• Visa or passport costs
• Insurance (on tours of 2 days or less)
• Laundry, phone calls, beverages
• Tips (not mandatory)
• Optional tours or excursions during cruises
• Excess baggage or transport fees
• Personal expenses

Discounts for reservations containing 10 travelers or more are granted automatically through our website and consider, without exception, that all travelers perform all services simultaneously, including but not limited to visits, transportation, guides, transfers, etc.

Discounts for minors must be requested. Greca Travel reserves the right to charge additional charges at destination in the event that the traveler or client has intentionally omitted, or not, their correct dates of birth or age "at the time of travel". The traveler accepts that he has complied with mandatory and truthful reporting of the dates of birth or, alternatively, the age of the children at the time of travel.

Keep in mind that discounts for groups or minors cannot be combined with any other promotions.

Our land services include:

• 1 carry-on (up to 7 kg)
• 1 checked bag (up to 23 kg)

Flights booked through Greca Travel generally include 1 checked bag + 1 carry-on, but specific airline policies apply and should be reviewed.

Any impairment, be it physical or mental, that requires special attention or treatment, must be disclosed at the moment of booking. Greca Travel proudly supports inclusive travel and welcomes all travelers.

Travel insurance is automatically included based on the duration of your selected product.

Greca Base (Health & Cancellation insurance) is included for free on bookings of 3 to 5 days.

Greca Advance (Health & Cancellation insurance) is included for free on bookings of 6 or more days.

Health and Cancellation insurances are available for purchase for all products with a duration of up to two (2) days. Protect your trip, health and well-being before and during your trip. Health and Cancellation Insurances are available for purchase during the reservation process - Step 1 of 3.

• Optional Full Flex Cancellation Insurance details.
• Optional Serenity Health Insurance details.

All prices are subject to change without prior notice due to potential fluctuations in hotel taxes and fees, cruise company rates, currency exchange rates, fuel charges, or any government-imposed taxes, as well as other unforeseen increases.

A deposit of €600 per person, per package, or full prepayment for packages costing less than €300 per person, is required within 7 days of the booking process. If your booking does not meet the above conditions, your sales advisor will inform you of the exact amount to be paid. In all cases, if the deposit is not received as requested, the booking will be canceled automatically. The remaining balance must be paid 45 days prior to your arrival. Any booking made less than 45 days before the start of your travel must be paid in full and is not covered under our “Lowest Price Guarantee.”

Payment is made exclusively by credit card through our secure online platform. We accept Visa, Mastercard, and Maestro. Payments made with American Express, Diners, or Discover are also accepted and are subject to a 3% surcharge.

If you choose to pay in installments, the system will automatically calculate the number of eligible installments based on your travel date and your card provider’s policy. All installment payments carry an administrative surcharge of 1.15%, which is non-refundable in the event of cancellation.

All payments are processed under the highest security standards to protect your data.

The credit cardholder understands and accepts that, when paying for their own services or on behalf of another traveler, all transactions are carried out remotely without the physical presence of the credit card in our offices. These remote charges may be performed online, in writing, or by telephone by the client or cardholder. A grace period is granted to the cardholder to notify us in writing of any non-acceptance of the charges and to request reimbursement of the amount.

1. MODIFICATIONS

The following charges apply to any amendment to the content or arrival dates of purchased services, subject to availability and any applicable rate differences:

• More than 31 days before arrival: No charge
• 30-15 days before arrival: €20 handling fee per modified service
• 15 days or less: No modifications or amendments permitted

If the newly requested services or dates are of higher value, the traveler shall be charged the price difference. If they are of lower value, Greca Travel will refund the difference, excluding any non-refundable components.

Where airline or train tickets are included, the traveler is solely responsible for any charges imposed by the carrier for changes, including but not limited to rescheduling, rerouting, or name corrections.

The following handling fees apply per segment and per person for accepted modifications:

• Intercontinental flights: €20
• All other flights: €10
• Train tickets: €10

The classification of a flight as intercontinental is determined based on the geographic location of the departure and arrival airports.

Updated travel vouchers (for modifications) or refund documents (for cancellations) are issued once per week, on Wednesdays.

2. CANCELLATIONS – GENERAL CONDITIONS

All cancellations must be submitted in writing by email.

A cancellation shall be deemed effective on the date it is received by Greca Travel during normal business hours. Requests received outside business hours shall be considered received on the following business day.

All packages and cruises are subject to a non-refundable handling fee of €49 per person, applicable regardless of the cancellation date.

Any applicable cancellation charges must be settled prior to the issuance of refund documentation.

Refunds, where applicable, are processed using the original payment method and issued once per week on Wednesdays, or the next business day if Greca Travel’s headquarters are closed.

3. STANDARD LAND-BASED PROGRAMS – CANCELLATION FEES

Cancellation charges are calculated as a percentage of the total program price, excluding non-refundable services:

• More than 60 days before arrival: No cancellation penalty (only the €49 handling fee applies)
• 59–46 days before arrival: 20% of total price + €49 handling fee
• 45–31 days before arrival: 35% of total price + €49 handling fee
• 30–16 days before arrival: 60% of total price + €49 handling fee
• 15 days or less before arrival or no-show: 100% of total price

4. PRODUCTS WITH SPECIFIC CANCELLATION TERMS

The cancellation policy outlined in this document constitutes the standard cancellation framework applicable to Greca Travel programs.

However, certain product categories may be subject to different cancellation conditions, which may include shorter free cancellation periods, stricter penalties, or fully non-refundable terms. Where a product is subject to specific cancellation terms, such conditions will be clearly indicated in the product description page.

In such cases, the specific cancellation conditions displayed for the individual product shall prevail over and replace the general cancellation policy stated herein.

Example: Free up to 48 hours before arrival. If you cancel less than 48 hours before, the product is non-refundable.

By proceeding with the booking of such products, the traveler and/or partner expressly acknowledge and accept the specific cancellation terms applicable to that service.

5. AIRLINE & TRAIN TICKETS – SPECIAL CONDITIONS

All airline and train tickets included in any Greca Travel program are non-refundable and subject to a 100% cancellation charge from the moment of issuance, unless otherwise expressly stated in the product description.

This condition applies regardless of the cancellation date of land-based services.

The following handling fees apply per segment and per person:

• Intercontinental flights: €20
• All other flights: €10
• Train tickets: €10

6. CRUISES

Unless otherwise specified by the cruise operator (whose terms shall prevail), the following cancellation fees apply:

• Up to 90 days before departure: No charge
• 89–60 days before departure: Loss of deposit (250€-500€ per cabin, according to cabin type and cruise duration)
• 59–30 days before departure: 50% of the cruise fare
• 29 days or less before departure or no-show days prior: 100% of the cruise fare

7. HOTEL-SPECIFIC CONDITIONS

Where travelers select accommodation from multiple hotel options, the cancellation conditions applicable to the chosen hotel will be clearly displayed during the booking process.

These hotel-specific conditions supersede the general package cancellation terms.

Travelers are strongly advised to review them carefully before completing their purchase.

8. INSURANCE & RISK COVERAGE

Greca Travel includes Health and Cancellation Insurance covering up to 100% of the trip price in cases of hospitalization, death of the policyholder or a direct relative, or other insured unforeseen events.

Optional enhanced insurance plans may be purchased during the booking process for broader coverage, subject to the insurer’s terms and conditions.

9. SPECIAL CAMPAIGNS – EXCEPTION TO STANDARD TERMS

For F.I.T. and B2B bookings confirmed as part of special campaigns, promotions, or negotiated offers (including but not limited to Black Friday or limited-time sales), the specific cancellation and refund terms agreed for each campaign shall apply. These campaign-specific conditions shall supersede and replace the general Cancellation & Modification Policy outlined above, regardless of the cancellation date or reason. By confirming a booking under a special campaign, the partner and traveler expressly acknowledge acceptance of the applicable campaign terms.

10. REFUND PROCESSING

Approved refunds will be issued using the same payment method originally used for the booking. If this is not possible (for example, if the payment method is no longer valid), an alternative solution will be arranged.

Refunds are processed once per week, every Wednesday, or on the next business day if our headquarters are closed.

Please note that the time required for the refunded amount to appear in the traveler’s account depends on the bank or payment provider and may vary accordingly.

The refunded amount will reflect any applicable cancellation fees, administrative charges, non-refundable services, or supplier-imposed penalties, in accordance with this policy or the specific product conditions.

Prices for single passengers reflect rooms and cabins in single occupancy. Greca Travel cannot arrange for shared accommodation in hotels during land tours. Shared accommodation on cruises is provided upon request. Triple rooms usually consist, for the third guest, of an extra bed, a sofa bed, or a similar option depending on the accommodation. On cruises, double and triple cabins typically include bunk beds. If passengers prefer a different configuration with standard individual beds (especially recommended for elderly travelers), they must contact us in advance to check availability and specific conditions or charges that may apply.

The discount granted to the third occupant is distributed among all participants, hence the lower price.

For further information, please refer to the section "This package includes" or the description of the "Itinerary", day by day, for the program to be acquired or compared. Alternatively, do not hesitate to contact a member of our Sales Team or send your doubts or questions through any contact form.

Travelers are responsible for verifying and complying with the visa, documentation and vaccination requirements applicable to their trip.

• Passport:

A valid passport is required for travel. Please ensure it is valid for at least six months beyond your travel date, as most countries enforce this requirement.

• Visas:

Visa regulations depend on both the country issuing the passport and the country or countries of destination, and may vary depending on the length and nature of stay.

Many destinations are visa-exempt for short stays (up to 90 days). However, it is the traveler’s responsibility to confirm the applicable requirements with the consulate or embassy of each destination country in their place of residence before departure. If your program includes a cruise or visits to multiple countries, please verify whether a Double-Entry or Multiple-Entry visa is required.

• Vaccinations:

Some destinations may require official vaccination certificates against specific diseases, while in others vaccinations are only recommended. Travelers must ensure they meet all applicable requirements prior to departure. We recommend consulting the health authorities of both the country of residence and of the destination, as well as international references such as the World Health Organization (WHO) or the CDC.

Greca Travel assumes no liability for denied boarding, entry refusal, fines, or any additional costs arising from the traveler’s failure to secure the necessary visas, vaccinations, or other mandatory travel documents.

Our physical offices are open Monday to Friday, 08:30–17:30 year-round (unless otherwise announced).

Our 24/7 phone line as well as our 24-hour emergency phone are always available to assist you before, during, or after your trip.

Greca Travel e-service P.C. (“Greca”), acting as a tour operator and/or its representatives, functions solely as an intermediary between clients and the providers of transport, accommodation, excursions, cruises, and other travel-related services. While Greca selects its suppliers with the utmost care, it does not have direct control over their provision of services. Accordingly, Greca accepts no liability for any errors, omissions, negligence, loss, damage, or delay caused by any supplier or third party.

Scope of Non-Liability

Greca shall not be held liable for any injury, illness, death, loss (including loss of enjoyment or loss of possessions), damage, expense, cost, or other claim of any kind that arises from:

(i) the acts and/or omissions of the affected client(s) or any member of their travel party;

(ii) the acts and/or omissions of a third party unconnected with the contracted services which were unforeseeable or unavoidable;

(iii) Force Majeure (as defined below);

(iv) any loss or damage related to business activities, including but not limited to loss of earnings;

(v) any services or arrangements independently contracted by the client(s) with third parties that do not form part of Greca’s agreement;

(vi) any damages, expenses, or losses which, on the basis of the information provided by the client(s) before booking confirmation, Greca could not reasonably have foreseen.

Force Majeure

For the purposes of these Terms, Force Majeure refers to any extraordinary event or circumstance beyond Greca’s reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such events include, without limitation: war or threat of war; riot; civil unrest or strife; hostilities; political instability; terrorism or threat thereof; strikes; industrial disputes; government acts or restrictions; sanctions; epidemics, pandemics, and related government measures; natural or man-made disasters (including fire, flood, drought, earthquake, volcanic eruption, or nuclear incident); extreme weather; port, airport, or airspace closures or restrictions; transportation delays or technical failures; communication breakdowns; and all similar circumstances beyond Greca’s or its suppliers’ control.

Client Obligation to Notify

Clients must inform Greca without undue delay of any perceived failure in the performance of the agreed services. Failure to notify Greca at the time of occurrence may affect the ability to remedy the issue and may limit or exclude any potential compensation.

Alterations Due to Force Majeure

If, due to Force Majeure or circumstances beyond its control, Greca is compelled to significantly alter the main characteristics of the services forming part of the booking, Greca will notify the client(s) as soon as possible. Where time allows, the client(s) will be offered the choice of:

(i) accepting the proposed change;

(ii) accepting a suitable alternative of equal value at no extra cost, or of higher value with the price difference payable by the client; or

(iii) cancelling the booking and receiving a full refund of payments made.

Clients must respond within the timescale specified in the notice; otherwise, the booking may be cancelled without further liability to Greca.

Consequential Loss

Greca shall not be liable for any indirect or consequential loss, including loss of anticipated savings, income, or enjoyment.

Any dispute that may arise shall fall under the jurisdiction of the courts of Athens, Greece.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Submitting a booking implies full acceptance of the Terms and Conditions outlined above.

If you have any problems related to the services purchased through Greca, you must contact us through our 24-hour emergency line to provide you with a quick solution.

If your complaint is not resolved or you are not satisfied with the resolution, you must send us a formal written email of your claim to [email protected], explaining all the relevant information in as much detail as possible, indicating your reservation code, and attaching all the information and evidence that you consider relevant.

The deadline for submitting your claim is 14 calendar days after your departure. After this date, we continue to accept claims, but we cannot guarantee the correct resolution of the same.

The free eSIM is available to users who book travel services through our platform and whose travel duration meets the criteria established in our policies. We reserve the right to modify the eligibility criteria at any time without prior notice.

Data Allocation and Validity

The data allocation and validity period of the eSIM are determined based on your travel duration:

• 1 to 3 days: 1 GB of data, valid for 3 days.
• 4 to 7 days: 3 GB of data, valid for 7 days.
• 8 to 14 days: 5 GB of data, valid for 14 days.
• 15 to 21 days: 10 GB of data, valid for 21 days.
• 22 days or more: 15 GB of data, valid for 30 days.

Once activated, the eSIM and its associated data plan are non-transferable and non-refundable.

Activation and Use

After your booking confirmation, you will receive an email with a QR code and instructions for eSIM activation. It is the user's responsibility to ensure that their device is eSIM-compatible and to follow the provided instructions for successful activation.

Type of eSIM Provided

The eSIM provided will depend on the countries included in your itinerary:

Single country: You will receive a local eSIM specific to that country. For example, if you are traveling only to Greece, you will be provided with a Greece eSIM.

Two or more countries within the same region: You will receive a regional eSIM covering all countries in that region. For example, if you visit Greece and Spain, you will receive a Europe eSIM.

Two or more countries in different regions: You will receive a global eSIM covering all the countries in your itinerary.

Usage Limitations

The free eSIM is intended exclusively for personal use during the travel period specified in the booking. The use of the eSIM for illegal activities, unauthorized commercial purposes, or any other activities that violate our policies or applicable laws is strictly prohibited. The eSIM is provided at no additional cost as part of the main travel service. However, if a booking is canceled after the eSIM has been activated, regardless of usage, the minimum selling price of the eSIM package will be deducted from any applicable refund. If the eSIM remains inactive, no charges will apply.

Technical Support

We do not provide technical support for the activation and use of the eSIM and are not responsible for issues arising from device incompatibility, incorrect configurations made by the user, or service interruptions due to factors beyond our control.

Modifications and Termination

We reserve the right to modify or discontinue the free eSIM offer at any time and for any reason. Any changes to these Terms will be notified to users through our official channels.

Privacy and Data Protection

The information collected in relation to the provision of the eSIM will be handled in accordance with our Privacy Policy, available on our website.

Applicable Law and Jurisdiction

These Terms will be governed and interpreted in accordance with the laws of the country in which we operate, without prejudice to its conflict of laws provisions. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Acceptance of Terms

By using the free eSIM provided by Greca, you confirm that you have read, understood, and fully accepted these Terms and Conditions.

The Greca Miles Program ("Program") is a loyalty initiative by Greca Travel Company ("Greca") designed to reward individual customers ("Members") for their patronage. Members earn Miles based on their spending, which can be redeemed for future services offered by Greca, including flights, cruises, excursions, and travel packages.

Membership Eligibility

Individual Participation: Membership is open to all natural persons with a valid email address.

Exclusions: Legal entities, companies, sole proprietorships, employees of Greca, airlines, and travel agencies are excluded from participation.

Account Limitations: Each Member may maintain only one personal account ("Account"). Multiple accounts will be voided, retaining only the oldest account.

Enrollment

Automatic Enrollment: Customers are automatically enrolled in the Program upon their first purchase with Greca.

Data Privacy: Members requesting data erasure under GDPR will forfeit all accumulated Miles.

Right to Refuse: Greca reserves the right to accept or reject any application for participation at its discretion.

Earning Miles

Accrual Basis: Miles are earned based on cumulative spending exceeding €100.

Crediting Period: Miles are credited to the reservation holder's Account within one week after the trip concludes.

Retroactive Claims: New Members can claim Miles for services taken up to 36 months prior to registration by providing the required documentation to Greca.

Redemption of Miles

Usage: Accumulated Miles can be redeemed for various Greca services, including flights, cruises, excursions, and travel packages.

Combination with Discounts: Greca Miles can be combined with special discounts, subject to specific offer terms. When a group discount is applied, no miles are accrued.

Expiration and Forfeiture of Miles

Validity Period: Miles expire three years after the date of the associated trip.

Account Termination: Members wishing to terminate their participation must do so in writing; their Account and Miles will be voided upon processing the request.

Member's Death: In the event of a Member's death, the Account and Miles are automatically voided.

Amends and Cancellations: Miles are not refundable upon activation.

General Conditions

Non-Transferability: Membership and Miles are personal and cannot be transferred or assigned to third parties.

Program Modifications: Greca reserves the right to modify or terminate the Program and its Terms at any time.

Members will be notified of significant changes through official communication channels.

Use of Miles: Miles redeemed for benefits or discounts are non-refundable in the event of booking cancellation or modification.

Compliance: By participating in the Greca Miles Program, Members agree to adhere to these Terms and Conditions, ensuring a rewarding experience with Greca's diverse travel offerings.